Screenpay Repayment Refund Policy

Most recharge and bill payment platforms like Screenpay operate on a non-refundable basis once a transaction is successfully processed with the operator (Jio, Airtel, DTH providers, etc.).

• Successful Transactions: If the recharge is successful and the credit has been applied to the mobile/DTH account, a refund is typically not possible.

• Failed Transactions: If money is deducted from your bank account but the recharge fails, the amount is usually automatically refunded to your Screenpay wallet or source bank account within 3 to 7 working days.

• Wrong Number Recharges: There is generally no "return" or refund policy for recharges made to an incorrect mobile or DTH number.

How to Request a Refund/Support

If you have a specific issue with a repayment, you should contact their support team directly with your

Transaction ID.

• Support Email: screenpayrepayment@gmail.com

• Location: Muthampatti /Salem, Tamil Nadu.

• App Support: You can also raise a ticket through the "Support" or "History" section within the Screenpay Repayment app.

Important Notes

• Transaction Fees: If a refund is granted for a manual error, the platform may deduct a small transaction or processing fee.

• Verification: Ensure you keep a screenshot of the "Success" or "Failure" screen for any disputed payment.